How do working hours in the Philippines line up with yours?
Time differences decide whether a provider in the Philippines covers your business day, your evenings or your nights.
Pricing
How much does customer service outsourcing in the Philippines cost?
The Philippines:A$8 – A$18 an hour for a fully outsourced agent.
These are ACXPA's indicative benchmarks, including salary, management and technology, set in Australian dollars and converted to your currency. Always compare fully loaded quotes.
How to choose
How do you choose a customer service provider in the Philippines?
Match their industry experience
Banking, utilities, retail or healthcare: experience means less training.
Check every channel
Phone, email, chat and messaging as one joined-up service.
Check they suit your size
Some providers prefer large teams; others happily start small.
Speak to two references
Clients of a similar size and type of work.
FAQs
Customer service outsourcing in the Philippines: FAQs
How are suppliers ordered on this page?
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
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