Looking to outsource customer service or call centre work to the Philippines? Compare Philippine BPOs and contact centre outsourcing providers in one place.
Each supplier shows what they specialise in and where they operate, so you can shortlist quickly.
Outsourcing to the Philippines? What to know before you choose a BPO
Why Philippines
Why outsource your call centre to the Philippines?
The Philippines is one of the world's largest contact centre outsourcing locations, with a deep, English-proficient talent pool and a mature, government-supported BPO industry.
Lower costs: ACXPA's benchmarks put a fully outsourced agent at a fraction of onshore costs in Australia, the UK or the US.
Longer hours for the same budget: lower unit costs make 24/7 or extended hours affordable.
Scale: established recruitment engines make ramp-ups and seasonal peaks easier.
Less HR load: the provider recruits, rosters, pays and manages the team.
Where are call centres in the Philippines based, and what's the time difference?
Metro Manila is the largest hub, including Makati, Ortigas, BGC and Eastwood. Cebu, Davao, Bacolod and Baguio are popular alternatives and can be sharper on price, with a different talent mix.
Factor travel into governance: airport access and Manila traffic add real time to site visits.
Pricing guide
How much does call centre outsourcing in the Philippines cost?
ACXPA's indicative benchmarks for a fully outsourced agent in the Philippines and the other locations we benchmark, including salary, management and technology. They're set in Australian dollars and converted to your currency.
Location
Typical cost (per hour)
Key advantage
Australia
A$48 – A$70
Native English, strong regulation and data protection; suits complex and regulated work
New Zealand
A$35 – A$60
Native English and high service standards in a Pacific time zone
Philippines
A$8 – A$18
Large English-speaking talent pool, round-the-clock operations and big savings
Fiji
A$10 – A$15
English widely spoken, Pacific time zone and a smaller, close-knit market
South Africa
A$15 – A$25
Strong English and voice quality, in a time zone close to the UK and Europe
Egypt
A$12 – A$23
Arabic and English speakers, close to European time zones
Indicative ranges in Australian dollars.
Costs also depend on skill level, the commercial model and what's included, such as supervision, reporting and quality checks. Always compare fully loaded quotes, not headline hourly rates.
How to choose
How do you choose a call centre provider in the Philippines?
Match their strengths to your work
Many providers specialise: inbound service, technical support, sales, or industries such as banking, retail or healthcare.
Check they suit your size
Some prefer 20 or more agents from day one; others will happily start with a small team.
Look under the hood
Ask about attrition, training, quality checks, workforce planning and coaching. These drive quality more than the sales pitch.
Review technology and reporting
Modern contact centre platforms, quality analytics, knowledge tools and reporting that gives you insight, not just numbers.
Understand the commercials
Per hour, per outcome or a mix. Get inclusions, exclusions, minimums and exit terms in writing.
Plan for currency
Many providers invoice in US dollars. Agree currency terms, or allow for exchange-rate movements in your business case.
Speak to two references
Ask for clients of similar size and seasonality. One reference is a sales story; two is closer to reality.
Learn more
Want an independent view? Free ACXPA resources
ACXPA's independent resources help you plan outsourcing and manage the relationship once it's running.
How much does it cost to outsource to the Philippines?
As a guide, ACXPA benchmarks a fully outsourced agent in the Philippines at A$8 – A$18 an hour, including salary, management and technology. The pricing guide shows each location in your currency.
Where are call centres in the Philippines located?
Mostly in Metro Manila (Makati, Ortigas, BGC and Eastwood), with major hubs in Cebu, Davao, Bacolod and Baguio.
Do Philippine BPOs invoice in US dollars?
Many do. Build exchange-rate movements into your business case, and agree currency terms or buffers in your contract.
How are suppliers ordered on this page?
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
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