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Outsourced customer service

Australian call centres and outsourcing providers

Looking for an Australian call centre to handle your customers? Compare Australian contact centre outsourcing providers for customer service, sales, technical support and more.

Each supplier shows what they specialise in and where they operate, so you can shortlist quickly.

See 37 suppliers Read the buyer's guide

Filter suppliers

Narrow it down

37 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Symbos

    Symbos is an Australian-owned and headquartered, digitally enabled contact centre group built to deliver exceptional customer and operational outcomes at scale.

    • Sales & lead generation
    • Customer service & support
    • After-hours, overflow & answering
    • Collections & hardship

    Also offers AI & automation

    Based in Australia Listed since 2020

    View profile Visit website for Symbos (opens in a new tab)

  2. Oracle CMS

    OracleCMS Australian Contact Centre Services . OracleCMS is the industry-leading provider of outsourced customer care solutions & call centre services.

    • After-hours, overflow & answering
    • Sales & lead generation
    • Customer service & support

    Based in Australia Listed since 2022

    View profile Visit website for Oracle CMS (opens in a new tab)

  3. 1source

    • Customer service & support

    Based in Australia Unclaimed profile

    View profile

  4. Acquire BPO

    • Customer service & support
    • After-hours, overflow & answering

    Based in Philippines, Australia Unclaimed profile

    View profile

  5. Alltel Australia

    • Customer service & support
    • Sales & lead generation
    • Collections & hardship
    • After-hours, overflow & answering

    Also offers AI & automation

    Based in Australia Unclaimed profile

    View profile

  6. Apple Marketing Group

    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  7. ASTIA

    • Customer service & support
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in Australia Unclaimed profile

    View profile

  8. Australian TeleCommunications Team

    • Customer service & support

    Based in Australia Unclaimed profile

    View profile

  9. CDM Direct

    • Customer service & support
    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  10. Chameleon Customer Contact

    • Customer service & support

    Based in New Zealand, Australia Unclaimed profile

    View profile

  11. Communication Direct

    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  12. Concentrix

    • Customer service & support
    • Digital & social care
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in New Zealand, Philippines, Australia Unclaimed profile

    View profile

  13. Datacom

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Also offers AI & automation · Contact centre technology

    Based in New Zealand, Australia Unclaimed profile

    View profile

  14. Donor Republic

    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  15. Evolved Contact

    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  16. Forrest Marketing Group

    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  17. Givetel

    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  18. Imperatif

    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  19. Lead Callers

    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  20. LifeFlight Pulse BPO

    • Customer service & support
    • After-hours, overflow & answering

    Based in Australia Unclaimed profile

    View profile

Buyer's guide

Outsourcing to an Australian call centre? What to know before you choose

Why Australia

Why choose an Australian call centre?

Australian contact centres are among the higher-cost locations, but buyers choose them for quality, control and lower risk.

  • Native English and strong cultural alignment with Australian and other English-speaking customers.
  • Strong privacy and consumer protection laws, and experience with regulated industries such as banking, insurance, utilities and government.
  • Complex and sensitive work such as complaints, hardship and brand-critical service.
  • Time zone that covers Asia-Pacific business hours.

Australian providers offer the full range of contact centre services:

Where and when

Where are call centres in Australia based, and what's the time difference?

Larger providers are based in Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart. Regional hubs such as Ballarat and Geelong in Victoria, the Gold Coast and Sunshine Coast in Queensland, and Wollongong in New South Wales are popular too.

Australia spans several time zones. Perth is two to three hours behind Sydney and Melbourne, depending on daylight saving.

Pricing guide

How much does call centre outsourcing in Australia cost?

ACXPA's indicative benchmarks for a fully outsourced agent in Australia and the other locations we benchmark, including salary, management and technology. They're set in Australian dollars and converted to your currency.

Location Typical cost (per hour) Key advantage
Australia A$48 – A$70 Native English, strong regulation and data protection; suits complex and regulated work
New Zealand A$35 – A$60 Native English and high service standards in a Pacific time zone
Philippines A$8 – A$18 Large English-speaking talent pool, round-the-clock operations and big savings
Fiji A$10 – A$15 English widely spoken, Pacific time zone and a smaller, close-knit market
South Africa A$15 – A$25 Strong English and voice quality, in a time zone close to the UK and Europe
Egypt A$12 – A$23 Arabic and English speakers, close to European time zones

Indicative ranges in Australian dollars.

Costs also depend on skill level, the commercial model and what's included, such as supervision, reporting and quality checks. Always compare fully loaded quotes, not headline hourly rates.

How to choose

How do you choose a call centre provider in Australia?

  1. Match their strengths to your work

    Many providers specialise: inbound service, technical support, sales, or industries such as banking, retail or healthcare.

  2. Check they suit your size

    Some prefer 20 or more agents from day one; others will happily start with a small team.

  3. Look under the hood

    Ask about attrition, training, quality checks, workforce planning and coaching. These drive quality more than the sales pitch.

  4. Review technology and reporting

    Modern contact centre platforms, quality analytics, knowledge tools and reporting that gives you insight, not just numbers.

  5. Understand the commercials

    Per hour, per outcome or a mix. Get inclusions, exclusions, minimums and exit terms in writing.

  6. Ask about resilience

    Work-from-home capability, more than one site, and power and network backup keep service running during disruptions.

  7. Speak to two references

    Ask for clients of similar size and seasonality. One reference is a sales story; two is closer to reality.

Learn more

Want an independent view? Free ACXPA resources

ACXPA's independent resources help you plan outsourcing and manage the relationship once it's running.

FAQs

Outsourcing to Australia: FAQs

How much does it cost to outsource to Australia?

As a guide, ACXPA benchmarks a fully outsourced agent in Australia at A$48 – A$70 an hour, including salary, management and technology. The pricing guide shows each location in your currency.

Where are Australian call centres located?

Mostly in Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart, with regional hubs in places such as Ballarat, Geelong, the Gold Coast, the Sunshine Coast and Wollongong.

Why use an Australian call centre instead of offshore?

For native English, strong privacy and consumer protection, experience with regulated industries and easier oversight. It costs more, so many businesses blend onshore and offshore teams.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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